Returns & Refunds
Last updated: October 2026
Every Wallpaper Online Canada order is printed to measure in Vancouver for your wall. Because custom-sized wallpaper can’t be resold, our returns policy works a little differently from a standard shop. Here is exactly what we accept and how to start a return.
Damaged or defective orders
If your wallpaper arrives damaged or has a printing defect, we will arrange collection free of charge and work with you on a replacement or refund.
- Let us know within 7 days of delivery.
- Email wally@wallpaperonline.ca with your order number and photos of the damage or defect.
- Please don’t install panels you believe are faulty.
Change of mind (unwanted items)
If you change your mind, we’ll refund 80% of the product price. The 20% deduction covers production, because each order is custom made to your exact measurements and can’t be sold to another customer.
- Let us know within 7 days of delivery.
- The wallpaper must be unused, in its original condition and packaging.
- You arrange and pay for the return shipping to our Vancouver studio (address below).
Samples
Samples show the colours and pattern of a design so you can decide before ordering. Because of the cost of logistics, samples can’t be returned. Some artworks aren’t exactly square, so samples may not be perfectly square either.
How to start a return
- Email wally@wallpaperonline.ca or call 236-476-2506 within 7 days of delivery, with your order number and the reason for the return.
- We’ll confirm the next step: free collection for damaged or defective items, or return instructions for change-of-mind returns.
- Once we receive and check the return, we issue your refund to your original payment method.
Price adjustments
If we reduce the price of a product within 10 working days of shipping your order, contact us within 14 days of shipment and we’ll refund the difference.
Contact us
Wallpaper Online Canada
2515 Burrard Street, Vancouver, BC V6J 1Y9
Email: wally@wallpaperonline.ca
Phone: 236-476-2506
See also our Shipping & Delivery policy and Terms & Conditions.